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Account Help

Managing Your Subscription Account

Magickal Folk Subscriptions are available for purchase through 2 separate outlets. You can subscribe directly through my shop or you can subscribe through the Cratejoy Marketplace.

Cratejoy is a separate company that offers my subscription products through their marketplace. They offer a great service that allows you to manage multiple subscriptions with multiple companies all in one place! What is not available is the option to have your Cratejoy Account and order info merge with the customer database in my shop.  

Cratejoy Marketplace holds your account information & subscription info to any subscription you subscribe to through their marketplace. To manage your Magickal Folk (or any other subscription though the marketplace) order you must login to your Cratejoy account and simply edit your subscription. Inside of this account page is options for you to edit your address, update your credit card info, cancel, postpone or even switch your subscription options! If you are having trouble editing your account, please contact Cratejoy directly!

Accounts held in my shop will list all current subscriptions and any other magickal items you have ordered in the past. When/If you subscribe, you will be sent an email with important information that links you to a secure portal to manage your subscription. If You loose this email or the portal link please contact me and I can resend it any time!

 

Incorrect Address?

If you have already placed an order and discovered the address is incorrect, please contact us directly so we can update your shipping label then go in to your Account and edit your subscription(s) with the correct address.

 

Returned Order from the USPS

It has become a bit troublesome for both ends. I get boxes back that we need to investigate & process and you don't get your box on time! It’s a big bummer.

I have it set up so you receive an invoice with your order showing your shipping address and then a tracking email when your order ships. This notification is sent early so you can check your address and, hopefully, we can catch it and correct it before it is too late.

Due to limited resources to manage accounts, we only process retuned boxes on Fridays. If a box is returned to me, we will hold it and send an email notification asking what you would like to do.

At this point we can do two things

  1. We can hold your package and reship it with your next order for free
  2. Refund the order minus the actual shipping paid + a processing fee of $2.00.

 

If we do not hear back from you by the following Friday, the order will be automatically refunded. We are a very small shop, I hope you know we will do everything we can to help you out. I know you want your package but we can only do what we can do!!

To avoid being rebilled in the future under the same invalid address. I will also cancel your subscription:( This is not because I don't want you as a customer, this is simply because the billing is automatic and I don't want to continue billing you with an invalid address. When you come in to reactivate your account and fix your address your account will be renewed!

This saves us both time, money & confusion! TEAMWORK you & me against autofill! Ha!

 

Tracking information

Begins to transmit once the mail piece ships. A tracking email is auto emailed to your account email via shipstation. Once the package ships, it will plug in to your account page. Notifications are sent using a mail service. Some email service providers spam these email blasts!! To make sure you get these emails please add the following 2 emails to your safe senders list: 

candice@magickalfolk.com and Support@magickalfolk.desk-mail.com 

 

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