February Subscriptions will ship the 15th - 20th. You will receive an email with tracking information once we start to pack and process your order. You can also find tracking information will be updated a few days before it ships by logging into your account!
Subscription products work a bit differently than placing a regular online order. When you place a subscription order you are doing two things
Cancelling a reoccurring subscription will not cancel the current order that has already been paid for - only prevent future orders from being placed. The whole process can be confusing and I often see people subscribe then cancel so they only receive 1 box and I also see people subscribe then wish to cancel both the subscription and the order. Sometimes we order an extra kit by accident or even the wrong one! The variable is endless but in any case, we do not assume you want a refund when you cancel a subscription. You have to contact us!
If you have canceled a subscription and need to cancel the order as well you can submit an email me and I will get that done within 2 business days. We manage accounts on Fridays but try to get the refunds returned same day!! Orders cannot be refunded once they have been processed for shipping.
If you have already placed an order and discovered the address is incorrect, please contact us directly so we can update your shipping label then go into your Account and edit your subscription(s) with the correct address.
It has become a bit troublesome for both ends. I get boxes back that we need to investigate & process and you don't get your box on time! It's a big bummer.
I have it set up so you receive an invoice with your order showing your shipping address and then a tracking email when your order ships. This notification is sent early so you can check your address and, hopefully, we can catch it and correct it before it is too late.
Due to limited resources to manage accounts, we only process retuned boxes on Fridays. If a box is returned to me, we will refund the cost of the box minus the price we paid to ship it to you. If the box was refused, there will be an additonal restocking & processing fee.
Begins to transmit once the mailpiece ships. A tracking email is auto emailed to your account email via shipstation. Once the package ships, it will plug into your account page. Notifications are sent using a mail server. Some email service providers spam these email blasts!! To make sure you get these emails please add the following 2 emails to your safe sender's list:
firstname.lastname@example.org and Support@magickalfolk.desk-mail.com
You may return most new, unopened items within 7 days of delivery for a refund minus shipping price paid if you are unhappy with the order. We do not pay the return shipping costs.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 10 business days).
If you need to return an item, simply send me an email! We'll notify you via e-mail of your refund once we've received and processed the returned item.